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Reservations
0808 102 0129
Opens at 9am Tomorrow
View opening hours

Guest Services
0808 102 8031
Opens at 9am Tomorrow
View opening hours

Guest Services

0808 102 8031

Opens at 9am Tomorrow View opening hours

Reservations

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Opens at 9am Tomorrow View opening hours

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Ambassador Reviews

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Cruise Reviews

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Guest Experience Reviews

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Ambassador Cruise Line Service Rating

Simple to book

Easy to book online

Ambassador Cruise Line Service Rating

Great customer service in changing my cabin number

Asked to change my cabin as to near the bow so they did by giving me an upgrade

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Helpfulness of staff
Ambassador Cruise Line Service Rating

very helpful staff who made booking easy

Booking staff were very helpful and met all my requirements in booking a family group of 7 adults and a child. Dealt with by Audra , very friendly and informed lady. I have since booked a 2nd cruise for March 2023 travelling alone which I really enjoyed and am now looking for another cruise with Ambassador for 2024

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Ambassador Cruise Line Service Rating

Great, friendly customer service on booking & paying the balance!

Great customer service when we rang to book the cruise, very helpful & friendly. Received the same friendly service when we phoned to pay the balance. Looking forward to the cruise now!!

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Ambassador Cruise Line Service Rating

First rate company and cruise line - highly recommended.

This was my second booking with Ambassador and their customer service is first class. The representative we spoke to went above and beyond to help us with our booking and answered all our questions. I highly recommend Ambassador.

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Ambassador Cruise Line Service Rating

Efficiently executed

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Ambassador Cruise Line Service Rating

Easy booking

It was fine. What more do I need to say.

Ambassador Cruise Line Service Rating

Had a cruise previously, and signed up for this one at short notice. Everything is on the ball.

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Ambassador Cruise Line Service Rating

Extremely helpful when booking.

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Ambassador Cruise Line Service Rating

Booking process was easy, and relevant offers (parking) were confirmed without having to jump through hoops.

Ambassador Cruise Line Service Rating

Efficient booking system

Efficient system

Ambassador Cruise Line Service Rating

Very easy and straight forward

So easy and straight forward

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Grand Mediterranean
Sailing Date: Apr 14, 2023

Didn't want to leave, crew, staff, entertainment, food and friendliness it was all amazing.

Value for Money
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Ambassador Cruise Line Service Rating

Excellent

Simple and professional, easy to book.

Ambassador Cruise Line Service Rating

No hiccups or difficulties when setting up the holiday

Very helpful in everything that I needed to know and excellent service when helping me through my booking

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Ambassador Cruise Line Service Rating

Canada here we come

Really easy and helpful

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Ambassador Cruise Line Service Rating

The online booking was easy to follow and soon done. I received emails to alert me to proceed with my booking and found the instructions and information good and straightforward

Ambassador Cruise Line Service Rating

Quick response and smooth booking orocess

Booking process was very goid, phone answered quickly and our options explained with regard to the special offers available at the time.

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Ambassador Cruise Line Service Rating

Answered quickly, precise and helpful.

Ambassador Cruise Line Service Rating

A fan but frustrated.

I have travelled with them last year and thought it excellent. I booked my second holiday early but now find I could have waited and had a suite for what I paid for a balcony cabin. Hence 4 stars.

Grand Mediterranean
Sailing Date: Apr 14, 2023

Didn't want to leave, crew, staff, entertainment, food and friendliness it was all amazing.

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Grand Mediterranean
Sailing Date: Apr 14, 2023

Really great cruise, staff were so so lovely (big shout out to Freston such a polite and friendly guy no job was too small. (Bar Waiter in Raffles etc) cruise director was brilliant always had time for everyone and would always get stuck in!!!! Our cabin flooded half way through the cruise and the reception were fabulous moved us within hours and left us a lovely card, wine and snacks to apologise for any inconvenience caused. Only problem for me was too many elderly frail people on the ship. Very rude and entitled attitude made me feel so sad for the lovely crew who bent over backwards. I wish ambassador would encourage a younger passenger. I reckon the average age on our ship was 79! P.s food was amazing!!!

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Grand Mediterranean
Sailing Date: Apr 14, 2023

One of r best holidays ever Enjoyed all daily activities especially ukulele sessions, service, food, staff, entertainment However some of destination experiences were poor especially @ease tours In future we would plan our own tours

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Katie, Ambassador Cruise Line

Many thanks for your positive comments. We are pleased that you found your experience clear. We look forward to welcoming you back onboard soon.

Grand Mediterranean
Sailing Date: Apr 14, 2023

All good except for the fact that entertainment a repeat of that on Cuba.cruisr

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Katie, Ambassador Cruise Line

Thank you for your valuable feedback, it is much appreciated.

Grand Mediterranean
Sailing Date: Apr 14, 2023

Everything was to my liking. An old fashioned cruising experience. Fabulous.

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Lounges Public Rooms & Bars
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Katie, Ambassador Cruise Line

Many thanks for your positive comments. We are pleased that you found your experience clear. We look forward to welcoming you back onboard soon.

Grand Mediterranean
Sailing Date: Apr 14, 2023

The cruise was a first class experience in every respect.

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Grand Mediterranean
Sailing Date: Apr 14, 2023

Lovely traditional cruising

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Grand Mediterranean
Sailing Date: Apr 14, 2023

We had a great time! The staff were so friendly and efficient. The itinerary was amazing and the excursions were excellent and good value for money. We will definitely book with this company again.

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Grand Mediterranean
Sailing Date: Apr 14, 2023

Great first cruise so friendly crew Nd staff

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Grand Mediterranean
Sailing Date: Apr 14, 2023

Great service in all bars and restaurants. Entertainment first class and all ports visited were of interest.

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Grand Mediterranean
Sailing Date: Apr 14, 2023
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A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023
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A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

The itinerary was great however putting so many ports in where tendered by there own port proved too much when ut was too windy resulting in missing destinations. We had an excellent time on board where every need was met.

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A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

Apart from the weather, the sailing was great

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A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

The service on this ship was fantastic. Very clean,lovely public rooms My cabin steward was excellent. Would sail with Ambassador again

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A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

Overall a good experience. Some parts of the ship are a bit dated and lifts should be better

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A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

This was a cruise to celebrate our Golden Wedding and although we had fewer stops than expected we really enjoyed the cruise and understood the captains regard to safety. Made some lovely friends and we have rebooked with Ambassador for next year.

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A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

Enjoyed my time on board...Shame about the weather and not being able to get into some of the ports .

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Experience the delights of Norway in search of the elusive Northern Lights.
Sailing Date: Mar 9, 2023

Fantastic holiday. Very impressed with the destinations and the ship.

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Experience the delights of Norway in search of the elusive Northern Lights.
Sailing Date: Mar 9, 2023

We had a brilliant time on this holiday from the time we arrived on board to the time we disembarked the staff were great helpful and friendly we really enjoyed the food and dinning experience .All the excursions delivered everything we expected and seeing the Northern light on more than one occasion GREAT HOLIDAY

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Ambassador Cruise Line Service Rating

A fan but frustrated.

I have travelled with them last year and thought it excellent. I booked my second holiday early but now find I could have waited and had a suite for what I paid for a balcony cabin. Hence 4 stars.

Ambassador Cruise Line Service Rating

Great service

Very helpful and friendly service. Adviser was able to clearly explain or options and answer so of our queries. Would definitely recommend.

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Ambassador Cruise Line Service Rating

Easy to use accurate

Ambassador Cruise Line Service Rating

Cruise booked with ease

Booked over phone via ambassador website, very helpful over phone with my booking, friendly staff helping

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Ambassador Cruise Line Service Rating

Helpful

Very helpful people and understanding to our requirements

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Ambassador Cruise Line Service Rating

We got what we wanted with no fuss. There were no spaces available on the coach transfer (advertised as free IIRC) and no flexibility to offer equivalent OBC.

Ambassador Cruise Line Service Rating

Promptly answered the phone. Reservation was swift and friendly. Expectations met.

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Ambassador Cruise Line Service Rating

Excellent booking process

Excellent service from Katie, listened to our requirements and helped us book a trip of a lifetime.

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Ambassador Cruise Line Service Rating

Booking easy and efficient.

I spoke to a very pleasant man, Andrew, who was very knowledgable and helpful. He had stayed on board and was full of information about the layout of the ship, understood our needs! Everything arranged quickly and easily.

Ambassador Cruise Line Service Rating

Very friendly and efficient service

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Ambassador Cruise Line Service Rating

simply the best

yes...friendly and efficient

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Ambassador Cruise Line Service Rating

I have booked with Orme Travel Llandudno, who were very helpful to me.

Ambassador Cruise Line Service Rating

Well worth the wait!

Even though you may have to wait for a while on the phone at the moment, it is worth the wait. nothing is too much trouble and everything is explained and repeated if needs be. Thank you Ambassador staff for ensuring i could book troublefree.

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Ambassador Cruise Line Service Rating

Clear and informative!

Clear and informative!

Ambassador Cruise Line Service Rating

Good prices and destinations.

Fast and efficient service with all our questions answered.

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Katie, Ambassador Cruise Line

Many thanks for your positive comments. We are pleased that you found your experience clear. We look forward to welcoming you onboard soon.

Ambassador Cruise Line Service Rating

Not well communicated and had to go back again to enquire about registering our car for free parking

Ambassador Cruise Line Service Rating

Booking process very simple and straightforward. Customer service very helpful and knowledgeable.

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Ambassador Cruise Line Service Rating

Easy to do this booking. The cruise has very attractive route. Looking forward for a great experience.

Katie, Ambassador Cruise Line

Many thanks for your positive comments. We are pleased that you found your experience clear. We look forward to welcoming you onboard soon.

Ambassador Cruise Line Service Rating

Nice staff and easy to book over the phone

Ambassador Cruise Line Service Rating

I booked online and online experience was easy. Has a reason today to call their helpline and spoke to Jane, before I hit the pay for my Cruise button. Jane was very helpful. Now counting down the days for my Cruise.

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