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Reservations
0808 303 2573
Closes at 8pm today
View opening hours

Guest Services
0808 303 4631
Closes at 5:30pm today
View opening hours

Guest Services

0808 303 4631

Closes at 5:30pm today View opening hours

Reservations

0808 303 2573

Closes at 8pm today View opening hours

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Ambassador Reviews

4.6

/5
5
1711
4
384
3
99
2
34
1
55

Cruise Reviews

4.8

/5
5
58
4
13
3
1
2
0
1
0

Guest Experience Reviews

4.6

/5
5
1653
4
371
3
98
2
34
1
55
Ambassador Cruise Line Service Rating

Overall extraordinarily good value for money

Cabin steward excellent. Restaurant waiting staff very good, if one or two need more experience. Breakfast excellent with good choice. Lunch - always wonderful soup a good choice. Dinner, good except the menu card is written in the silliest pretentious language. It does the food no favours. Cabin clean, spacious and well appointed, though the bathroom is small. Overall extraordinarily good value for money

Ambassador Cruise Line Service Rating

Excellent service

Booked directly with ambassador over the phone - all booked very easily and the sales advisor was very knowledgeable and helpful

Ambassador Cruise Line Service Rating

Alway a smooth booking and places going to are always fabulas

Ambassador Cruise Line Service Rating

Excellent

Customer service very helpful about changing cabin

Ambassador Cruise Line Service Rating

Ambassador Cruises....my 1st. Choice from now on.

Paperwork and documents for both this booked cruise and my previous one always up to date and accurate and explanatory . Everything I requested, achieved. This alone and my last cruising experience gives great confidence in Ambassador Cruise Line.

Ambassador Cruise Line Service Rating

Easy online booking

Quick reply by informative staff both online and by telephone.

Ambassador Cruise Line Service Rating

Easy booking

I booked online. It was a simple process.

Ambassador Cruise Line Service Rating

Good experience

The website was easy to use and when I needed to phone customer services the woman was very knowledgeable and helpful.

Ambassador Cruise Line Service Rating

Excellent service

Excellent and quick service

Ambassador Cruise Line Service Rating

Very good service updates are good and app is useful

Ambassador Cruise Line Service Rating

correct transaction

correct transaction. Tipping must be included in the price!!

Ambassador Cruise Line Service Rating

Great value.

The Staff and service was excellent. The food was good quality. Great choice for the price. You need to know your table number at the MDR or you will be faced with a massive queue on the first night of others not knowing this and thinking you only need your cabin card ( improvement could be made chaging this ) as they don't inform you on anyway you need this info. I would definitely and have booked with them again and do recommend them.

Ambassador Cruise Line Service Rating

Super service first class customer care outstanding highly recommend every detail is top notch

Ambassador Cruise Line Service Rating

Quick, friendly and efficient.

Ambassador Cruise Line Service Rating

Friendly informative and efficient.

Brilliant booking team. Knew just what was required.

Ambassador Cruise Line Service Rating

excellent customer service

had to change the booking due to hip opp they couldn't have been more helpful

Ambassador Cruise Line Service Rating

Everything No need for more

Ambassador Cruise Line Service Rating

Very good

The person who we booked with was very pleasant, the computer system was playing up

Ambassador Cruise Line Service Rating

Always helpful, little banter while booking this afternoon.

Ambassador Cruise Line Service Rating

Excellent

Booking online was easy and the description of available cabins was clear. The process of adding passport and insurance information was easy to follow

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023
Iceland's Land of Ice & Fire
Sailing Date:
Iceland's Land of Ice & Fire
Sailing Date:

Loved departing from Liverpool! The facillities on board were great, entertainment was awsome,, crew and staff were approachable and superfriendly, very efficient, everyone worked as a team. Food was deliicios with lots of choices. The Faroes were beautiful despite the whale hunt. Iceland was amazing! Would have liked 2 days at Reykjavic, lots to see. I loved my first cruise with Ambassador, everything was straightforward and easy and the ship was squeaky clean!

Iceland's Land of Ice & Fire
Sailing Date:

Beautiful comfortable ship. Lovely food. Friendly, helpful and professional crew. Orca experience on board enhanced the voyage.Friendly cabin staff could not do enough for us.Will be back!

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

I would have given it five stars if the air conditioner had been working properly However we had an excellent time at an excellent price

Iceland's Land of Ice & Fire
Sailing Date:

Ship is old and tired with slight modifications However the food, staff and service was brilliant! Fantastic sailing from Liverpool and will book again if the dates fit Just waiting for the tax to be returned from a purchase in Iceland Trip 7-18th July

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Really great experience definitely would recommend it.

Iceland's Land of Ice & Fire
Sailing Date:

I didn't see as much of Iceland as I would have liked ,I didnt feel the shore trips offered by Ambassador were suitable for someone with my mobility. The ship itself was great ,the crew were very friendly and helpful. I enjoyed every minute on board, the evening entertainment was especially good. I only ate in Borough Market, the food was ok but I especially enjoyed being able to sit outside for my meal. The drinks package was very good, the cocktails were very tempting! I am definitely going with Ambassador again so please keep sailing from Liverpool

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Enjoyed the experience on how Icelanders live work and relax. There hot springs were so relaxing, well worth the visit.

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

More than pleased didn’t know what to expect but was pleasantly impressed from getting on ship to getting off highly recommended

Iceland's Land of Ice & Fire
Sailing Date:

The ship, the cabin, the crew, the entertainment, and the food, were all excellent. It was just the weather that wasn't great! I'm hoping to book another solo cruise on board Ambassador Ambition 11th December 2023!

Iceland's Land of Ice & Fire
Sailing Date:

Excellent Crew super Meals delicious Excursions well organised

Hidden Gems of France & Spain
Sailing Date:

Excellent cruise. Delicious food, friendly and helpful staff, The entertainment was even better than the theatre’s at home. The staff organised the tables so the you mixed with different people each mealtime. This way you got to know lots of the other passengers. Would highly recommend this company.

Hidden Gems of France & Spain
Sailing Date:
Hidden Gems of France & Spain
Sailing Date:

the embarkation at Dundee was so easy and convenient for us as we come from Dundee. All the crew were very efficient and polite as were our cabin steward Tom , Waiter PJ and wine waiter Edward. Our cabin was comfortable and the food and choices in the restaurants and buffet was to a very good standard. The excursions were very good and varied and some of the villages were breath taking. We were not aware that there were free shuttle buses in each port which were just as good as some of the excursions. All in all it was an excellent cruise and although there were a few hick-ups on the Maiden voyage these were resolved quickly and we would definitely cruise with Ambition again from Dundee next year

Hidden Gems of France & Spain
Sailing Date:

Great cruise. We were very pleased with every aspect of the cruise. Staff and food were very good. The entertainment shows were excellent, very talented team and good variety of shows.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Destination, ports were excellent and reason we chose this cruise. Sadly cruise company did not meet our expectations.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

General fantastic experience overall ,accommodation,staff,places visited, food,

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Friendly staff, food is fantastic. The family feeling. Have booked another cruise for next year.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Excellent throughout. All staff brilliant. Perfect experience for our first cruise of this nature

Ambassador Cruise Line Service Rating

Difficult to reach for foreigners!!!

Ambassador Cruise Line Service Rating

No flexibility or empathy towards my request to move to another cruise even though it was more expensive Disappointed

Ambassador Cruise Line Service Rating

Excellent service - Go Nigel:)

Nigel was amazing - so helpful and made booking seamless and easy

Ambassador Cruise Line Service Rating

Outstanding service from Julie at Ambassador

Service from Julie in reservations was outstanding so helpful and friendly. I had a technical issue which didn’t allow me to progress but Julie phoned me just as I was about to call them and progressed the booking. We love Ambassador. Due to sail in 2 weeks and next July. Thanks Julie and everyone at Ambassador

Ambassador Cruise Line Service Rating

Made a booking

I booked my cruise a couple of weeks ago, very nice person on the end of the telephone, a couple of days ago I rang again and cancelled the parking. No fee as it's more than a year away.

Ambassador Cruise Line Service Rating

friendly and efficient, answered questions, handled everything well.

Phone answered quickly, friendly and efficient.

Ambassador Cruise Line Service Rating

Easy navigation site

Reasonably easy to book although it took a couple of times to get it right. Good to travel from Liverpool instead of down South!

Ambassador Cruise Line Service Rating

Consistently informative and helpful

The ladies were very friendly and informative. We’ve used Ambassador since Ambience’s maiden voyage.

Ambassador Cruise Line Service Rating

Iberian Treasures and Seville Fiesta

Really good to be able to talk to a human being, ask lots of questions etc., particularly this being our first ever cruise.

Ambassador Cruise Line Service Rating

Very easy to book and pay. Asked questions that were answered very politely

Ambassador Cruise Line Service Rating

Quick and easy to book

Person dealing with the booking was helpful and explained the process clearly

Ambassador Cruise Line Service Rating

Great service very easy to book

Ambassador Cruise Line Service Rating

Helpful telephone staff

There was no mention of a pre or post cruise coach transfer on the website which delayed my booking . I finally decided to ring up and check. The booking was processed by a very nice gentleman who was very helpful and efficient.

Ambassador Cruise Line Service Rating

Booking was easy and Julie was very helpful and pleasant to deal with

Booking was easy , Julie was very pleasant and helpful

Ambassador Cruise Line Service Rating

Alright, no probs

Ambassador Cruise Line Service Rating

Yes excellent

Ambassador Cruise Line Service Rating

Phone answered quickly operative efficient

Ambassador Cruise Line Service Rating

Thank you

Enthusiastic knowledgeable representative who helped with my queries

Ambassador Cruise Line Service Rating

Quick and easy to book. Very knowledgeable staff

Ambassador Cruise Line Service Rating

A superb Ambassador experience.

Absolutely a professional and friendly service. Always a pleasure to deal with pleasant Ambassador staff. I have cruised with Ambassador quite a few times and have 2 more booked. An excellent all round experience. Have recommend Ambassador to friends and family.

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