Sail Away for Less

Excellent, Easy and Swift

I have booked several times on line with Ambassador so I am adept with the on line booking functionalities. Very quick and easy.

Smooth

Efficient on line booking.

Smooth booking process from start to finish

Customer service advisor was amazing she was very knowledgeable, help full and informative and very professional in all aspects

So far a good service

Felt a bit of confusion regarding drinks package.

Have not yet been on the cruise but if the cruise is as good as the ease of which we booked and our complimentary upgrade we should be in for a fantastic cruise

First Class

Everything was as expected. Service first class. Would travel again and recommend to others.

The booking crew is very service minded!

Once again you are asking me to review a cruise I have not yet been on.

Ambassador have changed our cruise, changed the ship, downgraded our cabins, now a poor itinerary. But we haven’t been on it yet, so impossible to review a holiday BEFORE I have taken it.

Cancelled 1 night due to an issue with Ambience. Website doesn't include new booking details when logged in, but the app does. Have to fill out passport details again.

Disappointed customer

Writing this before actually sailing due to the Christmas cruise to the Caribbean being cancelled 4 days before we were due to sail. We were offered options and chose to go on the Brazil cruise on 18th January. However this will not make up for the huge disappointment of not being away for Christmas. Not as if this isn’t the first time they have cancelled a Christmas cruise.! We had been upgraded to a superior cabin but have been downgraded to a standard + on a lower deck so overall not very happy. We will be looking for them to excell on the Brazil cruise. Watch this space!!

Ask. Ship change not ok

They deserve all the help and support that they can get in these Interesting times!

Satisfied customer.

Easy to use website. Only problem was, the reply went to "junk".

Looking forward to a better experience once we set sail!

This review was sought before the cruise took place so it is written on the basis of the booking procedures, the ease of use of the app or web site and the telephone response. The first problem was that although one of our party of 5 had a passport perfectly valid for a cruise to Europe for Christmas markets, the online technology did not accept a residual period of under 6 months. That meant that none of our party could register our passports in advance. In order to satisfy ourselves that there would be no problem at embarkation, I had to phone guest services, only to be placed at number 40 in a queue. The next problem came when the cruise was change from 5 to 4 days. There was no problem with the invoice, with the financial adjustments being handled well. However, the change in date of embarkation meant that one of our party needed to spend time to cancel pre-booked trains and drive to Tilbury instead. We found it impossible to add an extra car parking request via the website and ended up having to ring again. This time I was 34th in a queue and it was an hour before I was answered. I have to say that the issue was dealt with efficiently but it took a lot of time. This was disappointing after the news that with 3 days notice, the cruise had changed significantly.

Booking on line was no problem.

Everything was everything I expected, as it should be.

Brilliant around.

not cancel cruises for a start and when doing so keep the embarcation time

Great service under difficult circumstances due to ship maintenance

Fast rebooking after cancled cruise