Ambassador Reviews

Great company

Friendly and helpful service. All communication clear and easy to understand. A relaxed cruise ship with warm atmosphere.

Deposit/ full amount problems

asked for deposit but took the whole amount without notifying me. only the deposit was due at bkg but all due a few days later. I should have been notified correctly. This gave me bank problems. Needed to pay from another account

River Seine Cruise - perfect

Booked the River Seine cruise with Ambassador as it was Honfleur and Rouen 2 places I've longed to visit. The price for Outside cabin was amazing with £25 onboard credit included. Booking on their website is easy and fast and you can check to see what cabins are available in chosen category.

Very good, somewhat angry the fare dropped 400 POUNDS AFTER we booked..

No worries, agent very nice.

Good booking experience

Very helpful

Thoroughly enjoyable experience!

Very helpful staff, answered all questions and gave a lot of useful information. Explained what we had to do and took our booking with no hassle.

Excellent customer service.

I would definitely recommend Ambassador. Booking dealt with expertly.

Overall extraordinarily good value for money

Cabin steward excellent. Restaurant waiting staff very good, if one or two need more experience. Breakfast excellent with good choice. Lunch - always wonderful soup a good choice. Dinner, good except the menu card is written in the silliest pretentious language. It does the food no favours. Cabin clean, spacious and well appointed, though the bathroom is small. Overall extraordinarily good value for money

Excellent service

Booked directly with ambassador over the phone - all booked very easily and the sales advisor was very knowledgeable and helpful

Alway a smooth booking and places going to are always fabulas

Excellent

Customer service very helpful about changing cabin

Ambassador Cruises....my 1st. Choice from now on.

Paperwork and documents for both this booked cruise and my previous one always up to date and accurate and explanatory . Everything I requested, achieved. This alone and my last cruising experience gives great confidence in Ambassador Cruise Line.

Easy online booking

Quick reply by informative staff both online and by telephone.

Easy booking

I booked online. It was a simple process.

Good experience

The website was easy to use and when I needed to phone customer services the woman was very knowledgeable and helpful.

Excellent service

Excellent and quick service

Very good service updates are good and app is useful

correct transaction

correct transaction. Tipping must be included in the price!!

Great value.

The Staff and service was excellent. The food was good quality. Great choice for the price. You need to know your table number at the MDR or you will be faced with a massive queue on the first night of others not knowing this and thinking you only need your cabin card ( improvement could be made chaging this ) as they don't inform you on anyway you need this info. I would definitely and have booked with them again and do recommend them.

Super service first class customer care outstanding highly recommend every detail is top notch

Great company

Friendly and helpful service. All communication clear and easy to understand. A relaxed cruise ship with warm atmosphere.

Deposit/ full amount problems

asked for deposit but took the whole amount without notifying me. only the deposit was due at bkg but all due a few days later. I should have been notified correctly. This gave me bank problems. Needed to pay from another account

River Seine Cruise - perfect

Booked the River Seine cruise with Ambassador as it was Honfleur and Rouen 2 places I've longed to visit. The price for Outside cabin was amazing with £25 onboard credit included. Booking on their website is easy and fast and you can check to see what cabins are available in chosen category.

Very good, somewhat angry the fare dropped 400 POUNDS AFTER we booked..

No worries, agent very nice.

Good booking experience

Very helpful

Thoroughly enjoyable experience!

Very helpful staff, answered all questions and gave a lot of useful information. Explained what we had to do and took our booking with no hassle.

Excellent customer service.

I would definitely recommend Ambassador. Booking dealt with expertly.

Overall extraordinarily good value for money

Cabin steward excellent. Restaurant waiting staff very good, if one or two need more experience. Breakfast excellent with good choice. Lunch - always wonderful soup a good choice. Dinner, good except the menu card is written in the silliest pretentious language. It does the food no favours. Cabin clean, spacious and well appointed, though the bathroom is small. Overall extraordinarily good value for money

Excellent service

Booked directly with ambassador over the phone - all booked very easily and the sales advisor was very knowledgeable and helpful

Alway a smooth booking and places going to are always fabulas

Excellent

Customer service very helpful about changing cabin

Ambassador Cruises....my 1st. Choice from now on.

Paperwork and documents for both this booked cruise and my previous one always up to date and accurate and explanatory . Everything I requested, achieved. This alone and my last cruising experience gives great confidence in Ambassador Cruise Line.

Easy online booking

Quick reply by informative staff both online and by telephone.

Easy booking

I booked online. It was a simple process.

Good experience

The website was easy to use and when I needed to phone customer services the woman was very knowledgeable and helpful.

Excellent service

Excellent and quick service

Very good service updates are good and app is useful

correct transaction

correct transaction. Tipping must be included in the price!!

Great value.

The Staff and service was excellent. The food was good quality. Great choice for the price. You need to know your table number at the MDR or you will be faced with a massive queue on the first night of others not knowing this and thinking you only need your cabin card ( improvement could be made chaging this ) as they don't inform you on anyway you need this info. I would definitely and have booked with them again and do recommend them.

Super service first class customer care outstanding highly recommend every detail is top notch