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0808 102 0129
Closes at 8pm today
View opening hours

Guest Services
0808 102 8031
Closes at 5:30pm today
View opening hours

Guest Services

0808 102 8031

Closes at 5:30pm today View opening hours

Reservations

0808 102 0129

Closes at 8pm today View opening hours

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Ambassador Reviews

4.6

/5
5
1642
4
355
3
98
2
29
1
44

Cruise Reviews

4.8

/5
5
86
4
20
3
1
2
0
1
1

Guest Experience Reviews

4.6

/5
5
1556
4
335
3
97
2
29
1
43
Ambassador Cruise Line Service Rating

Excellent, Easy and Swift

I have booked several times on line with Ambassador so I am adept with the on line booking functionalities. Very quick and easy.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Smooth

Efficient on line booking.

Ambassador Cruise Line Service Rating

Smooth booking process from start to finish

Customer service advisor was amazing she was very knowledgeable, help full and informative and very professional in all aspects

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

So far a good service

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Felt a bit of confusion regarding drinks package.

Ambassador Cruise Line Service Rating

Have not yet been on the cruise but if the cruise is as good as the ease of which we booked and our complimentary upgrade we should be in for a fantastic cruise

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

First Class

Everything was as expected. Service first class. Would travel again and recommend to others.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

The booking crew is very service minded!

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Once again you are asking me to review a cruise I have not yet been on.

Ambassador have changed our cruise, changed the ship, downgraded our cabins, now a poor itinerary. But we haven’t been on it yet, so impossible to review a holiday BEFORE I have taken it.

Ambassador Cruise Line Service Rating

Cancelled 1 night due to an issue with Ambience. Website doesn't include new booking details when logged in, but the app does. Have to fill out passport details again.

Ambassador Cruise Line Service Rating

Disappointed customer

Writing this before actually sailing due to the Christmas cruise to the Caribbean being cancelled 4 days before we were due to sail. We were offered options and chose to go on the Brazil cruise on 18th January. However this will not make up for the huge disappointment of not being away for Christmas. Not as if this isn’t the first time they have cancelled a Christmas cruise.! We had been upgraded to a superior cabin but have been downgraded to a standard + on a lower deck so overall not very happy. We will be looking for them to excell on the Brazil cruise. Watch this space!!

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Ask. Ship change not ok

Ambassador Cruise Line Service Rating

They deserve all the help and support that they can get in these Interesting times!

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Satisfied customer.

Easy to use website. Only problem was, the reply went to "junk".

Ambassador Cruise Line Service Rating

Looking forward to a better experience once we set sail!

This review was sought before the cruise took place so it is written on the basis of the booking procedures, the ease of use of the app or web site and the telephone response. The first problem was that although one of our party of 5 had a passport perfectly valid for a cruise to Europe for Christmas markets, the online technology did not accept a residual period of under 6 months. That meant that none of our party could register our passports in advance. In order to satisfy ourselves that there would be no problem at embarkation, I had to phone guest services, only to be placed at number 40 in a queue. The next problem came when the cruise was change from 5 to 4 days. There was no problem with the invoice, with the financial adjustments being handled well. However, the change in date of embarkation meant that one of our party needed to spend time to cancel pre-booked trains and drive to Tilbury instead. We found it impossible to add an extra car parking request via the website and ended up having to ring again. This time I was 34th in a queue and it was an hour before I was answered. I have to say that the issue was dealt with efficiently but it took a lot of time. This was disappointing after the news that with 3 days notice, the cruise had changed significantly.

Ambassador Cruise Line Service Rating

Booking on line was no problem.

Everything was everything I expected, as it should be.

Ambassador Cruise Line Service Rating

Brilliant around.

Ambassador Cruise Line Service Rating

not cancel cruises for a start and when doing so keep the embarcation time

Ambassador Cruise Line Service Rating

Great service under difficult circumstances due to ship maintenance

Ambassador Cruise Line Service Rating

Fast rebooking after cancled cruise

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Very impressed with the ship and the itinerary. We were a bit apprehensive about going with a smaller cruise company but the ship and the service was as good as a lot of the larger cruise lines we've sailed with in the past.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Excellent destinations. Crew excellent. Weather far better than expected sunshine all the way. Food good. Exercise classes could be longer. 3 out of 9 lifts out of action was not good. Cabins very good, seem more spacious than other shops with good storage . Presence of ORCA on board and lectures were very good. Entertainment of good standard

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

The cruise was easy and comfortable from the beginning, very courteous staff everywhere.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Absolutely fabulous cruise everything went smoothly the weather was lovely and the sea was calm we visited beautiful places and of course the Ambience was superb as always the show team are amazing the crew the bar staff and waiters cabin stewards and everyone on the ship are friendliest people you could wish to meet can’t wait for my next cruise

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Room was clean and well serviced. Quality of food was satisfactory. Service in Buckingham poor. More training needed for waiters. Food needs to be served hot. Standards of staff do not meet those of passengers. No TV service all cruise. No seats in theatre for talks. No video of these available to watch. Thermostat on shower needed attention more than once. Ports were good and shore excursions good. Large number of passengers had paid below the original price and took delight in sharing this with you.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023
Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Staff are wonderful, the ship is the perfect size for a friendly atmosphere, the food is excellent, and the shows are really first class. The itinerary was excellent - helped by perfect weather

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

From checking in and boarding to disembarkation the staff were friendly and helpful. The food was excellent with a variety of choices each day. The onboard lectures and entertainment were of a good standard with plenty of variety. The standard of cleanliness throughout the ship was first class.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023
Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Wonderful destinations. Super crew, food and entertainment. Experience made so much more rewarding by Orca and special guest lectures by Jon Matlis(?) and Julie (?)

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

This was our fist cruise experience so we where not sure how it would work out. We need not have worried as it was really good and exceeded all our expectations. From accommodation, food and friendly crew, 1st class ! Plus of course in our travels seeing so many lovely places of interest. Fully recommend this cruise to everyone.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Lovely ship, friendly staff, good itinerary. Cabin spacious with lots of storage. Twice daily cabin steward visit. Food in all areas very good. And the weather was fantastic!

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Super cruise, lovely ship, polite and attentive staff, fantastic food and everything spotlessly clean. Would love to do another cruise on Ambience soon.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Great trip, destinations good, excursions good, Staff were better than good.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023
Majestic Fjordland
Sailing Date: Jun 13, 2023

The ships facilities were vast and clean. The cabin albeit small had everything we needed and although could do with updating (others may say) the bathroom/shower was great and just a nice place to sleep when tired from all the eating, drinking and entertainment. All the staff no matter where they were based made you feel like a VIP and couldn’t do enough for you. The food was consistently delicious always hot and such a variety, better than most restaurants and an afternoon tea available everyday - good job there is a gym! Great performances every single night along with plenty of things to do when not ashore. Can totally recommend a hot stone massage! I am absolutely taken aback by what a fabulous holiday I had and that’s without even mentioning Norway itself - stunning country and would love to see more. The excursions available were perfect for us and I will be recommending to anyone and everyone who will listen. Will definitely do a cruise again with Ambassador and despite what people say the age was mixed. We did a Segway tour of Bergen with a 20 year old, plenty around our age of 47 and obviously older, but the myth of cruising is only for the elderly is becoming outdated. An invite to a meal at the captains table and tour of the bridge made this one of the best experiences of my life.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Greta trip with good destinations had great weather which was a bonus

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Great itinerary and a lovely ship. Entertainment was first class and the crew very friendly most of the time. Food was OK but not outstanding. We will book again with Ambassador as this was a great experience.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023
Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

We throughly enjoyed our holiday. The staff were friendly and accommodating, a big shout out for the chef Lovely Jubbly, who went out of his way to get to know passengers names and always greeted you with a friendly smile. Also Vincent who works in the Dickens Bar, always had a smile and was helpful. The hotel manager always had time for a chat. Can't wait for our next cruise.

Ambassador Cruise Line Service Rating

Excellent, Easy and Swift

I have booked several times on line with Ambassador so I am adept with the on line booking functionalities. Very quick and easy.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Smooth

Efficient on line booking.

Ambassador Cruise Line Service Rating

Smooth booking process from start to finish

Customer service advisor was amazing she was very knowledgeable, help full and informative and very professional in all aspects

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

So far a good service

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Felt a bit of confusion regarding drinks package.

Ambassador Cruise Line Service Rating

Have not yet been on the cruise but if the cruise is as good as the ease of which we booked and our complimentary upgrade we should be in for a fantastic cruise

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

First Class

Everything was as expected. Service first class. Would travel again and recommend to others.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

The booking crew is very service minded!

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Once again you are asking me to review a cruise I have not yet been on.

Ambassador have changed our cruise, changed the ship, downgraded our cabins, now a poor itinerary. But we haven’t been on it yet, so impossible to review a holiday BEFORE I have taken it.

Ambassador Cruise Line Service Rating

Cancelled 1 night due to an issue with Ambience. Website doesn't include new booking details when logged in, but the app does. Have to fill out passport details again.

Ambassador Cruise Line Service Rating

Disappointed customer

Writing this before actually sailing due to the Christmas cruise to the Caribbean being cancelled 4 days before we were due to sail. We were offered options and chose to go on the Brazil cruise on 18th January. However this will not make up for the huge disappointment of not being away for Christmas. Not as if this isn’t the first time they have cancelled a Christmas cruise.! We had been upgraded to a superior cabin but have been downgraded to a standard + on a lower deck so overall not very happy. We will be looking for them to excell on the Brazil cruise. Watch this space!!

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Ask. Ship change not ok

Ambassador Cruise Line Service Rating

They deserve all the help and support that they can get in these Interesting times!

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Satisfied customer.

Easy to use website. Only problem was, the reply went to "junk".

Ambassador Cruise Line Service Rating

Looking forward to a better experience once we set sail!

This review was sought before the cruise took place so it is written on the basis of the booking procedures, the ease of use of the app or web site and the telephone response. The first problem was that although one of our party of 5 had a passport perfectly valid for a cruise to Europe for Christmas markets, the online technology did not accept a residual period of under 6 months. That meant that none of our party could register our passports in advance. In order to satisfy ourselves that there would be no problem at embarkation, I had to phone guest services, only to be placed at number 40 in a queue. The next problem came when the cruise was change from 5 to 4 days. There was no problem with the invoice, with the financial adjustments being handled well. However, the change in date of embarkation meant that one of our party needed to spend time to cancel pre-booked trains and drive to Tilbury instead. We found it impossible to add an extra car parking request via the website and ended up having to ring again. This time I was 34th in a queue and it was an hour before I was answered. I have to say that the issue was dealt with efficiently but it took a lot of time. This was disappointing after the news that with 3 days notice, the cruise had changed significantly.

Ambassador Cruise Line Service Rating

Booking on line was no problem.

Everything was everything I expected, as it should be.

Ambassador Cruise Line Service Rating

Brilliant around.

Ambassador Cruise Line Service Rating

not cancel cruises for a start and when doing so keep the embarcation time

Ambassador Cruise Line Service Rating

Great service under difficult circumstances due to ship maintenance

Ambassador Cruise Line Service Rating

Fast rebooking after cancled cruise

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